Shipping policy
Shipping Policy
We take great care in packaging and shipping your artwork to ensure it arrives safely and beautifully.
Processing Times
All orders are processed within 3–5 business days. For prints, please allow additional time as many are made to order. You’ll receive a confirmation email with tracking details once your order is on its way.
Shipping Rates & Timeframes
Shipping rates are calculated at checkout and depend on your location and the size of the item. Estimated delivery times:
-
New Zealand: 2–5 business days
-
Australia: 5–10 business days
-
Rest of the World: 10–20 business days
Please note that international orders may experience delays due to customs processing.
Packaging
-
Prints are carefully packaged in rigid mailers or tubes for protection.
-
Original artwork is wrapped securely with protective materials and boxed for safe transit.
-
We use eco-friendly packaging where possible.
Local Pickup
If you're local to Hamilton, free pickup may be available. Just select this option at checkout and we’ll be in touch to arrange a time.
Customs & Duties
International customers are responsible for any customs duties or taxes that may apply. These are not included in the shipping fee and vary by country.
Lost or Damaged Items
If your order arrives damaged or hasn’t arrived within the expected timeframe, please contact us at info@katieseeart.com so we can help make it right. We may require photos of the packaging and item for claims.