Frequently Asked Questions

Where are you based and where is your studio?

I work from a small home studio in Hamilton, New Zealand.

What is ME/CFS?

ME/CFS is a biological illness that affects all body systems. It causes severe fatigue which is not improved by rest, brain fog, sleep issues, dizziness, pain, extreme sensitivities and many other symptoms.

People with ME/CFS generally do not look sick but are unable to do normal activities, even ones like having a shower or preparing food. ME/CFS gets worse after any activity - physical or mental. This symptom is called post-exertional malaise (PEM). After exerting themselves, it can take days, weeks or even months to recover back to their baseline.. About 1 in 4 people with ME/CFS are confined to bed at some point in their illness.

There is currently no treatment or cure for ME/CFS although there is a lot more research being done in light of Long Covid which is very similar. Hopefully there will be a breakthrough one day soon. The only way to deal with this illness is to treat the symptoms individually and learn to manage what you can achieve in a day.

You can learn more about ME/CFS here.

How long does it take to create a piece?

Pieces can take anywhere from 40-60 hours of intricate work.

Do you take commissions?

Not at this time.

Do you use archival, environmentally friendly materials?

I use refillable pens and markers, so that I am not throwing a lot of plastic pens away. I use high quality archival paper to ensure your prints last.

What are limited edition prints, and what happens once they're sold out?

'Limited edition prints' means only a select number are available. Once it's sold out, it's gone – this helps to ensure that you have a really special piece of art that you won't find just anywhere. If the print you were after is gone, have a look through our store to see a variety of other options that would look great on your wall!

Will my print be signed?

All originals will be signed prior to scanning, so your print will include a signature. It will also come with a certificate of authentication stating which number of the limited editions you have.

What payment methods do you accept?

You can pay using any of the following methods:

  • Zisa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • UnionPay

When will I receive my print?

Your order can usually expected to arrive within 7-10 days for domestic addresses. And 10-20 days for international orders.

How will my originals be sent?

Original artworks will be sent flat, securely wrapped in brown paper, and sandwiched between two 0.3mm MDF boards. It will then be sealed, and sent via signature required courier.

What happens if my package goes missing?

Parcels will be tracked, and you can follow it's progress. Please note that if requesting for tracking notifications to be sent, you agree to Katie See Art sharing your email address with the selected courier.

You can visit the selected courier's website to read more about what is and isn't covered if your artwork is lost or damaged in transit.

You may want to arrange extra insurance for your artwork once purchased.

What are the shipping details?

You can see our shipping details here.

Where can I find the refund policies?

You can find our refund policies here.

How do I install and care for my purchased works?

We recommend having your artwork professionally framed to protect it and enhance its presentation. Use acid-free matting and UV-protective glass if possible.

Avoid hanging artworks in direct sunlight, above heat sources, or in damp environments like bathrooms, as these can cause fading or damage over time.

Do you have a newsletter subscription form?

Yes! You can sign up to my newsletters by entering your email into the box near the bottom of this page. This way, you'll be the first to know about exciting events, as well as any new art and prints as they become available for purchase.

Get in touch

Keen to stock my limited edition art prints in your shop or gallery? Please get in touch below with your wholesale inquiries. Note I have limited availability due to my health so I may need some time to reply.

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